FREQUENTLY ASKED QUESTIONS

In the Medina of Marrakech, at 12 Derb Anboub — a quiet derb just a few minutes from Medersa Ben Youssef and around 10 minutes on foot from Jemaa el-Fna square. Behind a plain door, like every true house of the Medina.

We strongly recommend our airport transfer service. Our driver will meet you at the airport with a “Riad Atay” sign and drive you in a private, air-conditioned van to the gates of the Medina. From there, a porter will carry your luggage the last steps to the riad.

Riad Atay sits in the very heart of the Medina, just minutes from the souks and Jemaa el-Fna, yet it is tucked away at the end of a quiet derb. This sheltered location, combined with the inward-facing architecture of the riad, creates an unexpectedly peaceful atmosphere. Step through the door and the energy of the Medina seems to fade away — inside, calm takes over.

Cars cannot enter the narrow streets of the Medina. Taxis stop about an 8-minute walk from the house. Let us know when you arrive and someone from our team will meet you there and take care of your luggage to the door.

Yes. Our driver waits at arrivals with a “Riad Atay” sign and brings you into the Medina in a private, air-conditioned van. From there, a porter takes care of your luggage for the last steps to the riad.

Yes. Whether you book one room for a few nights or privatize the entire riad, there is always someone at Riad Atay. Our housekeepers and cook are here during the day, and a guardian stays at the riad throughout the night.

Yes, breakfast is included with every night. It is served on the rooftop or in the Salon from 8am to 11am and prepared fresh each morning.

If you are leaving early — or simply an early bird — let us know and we can arrange coffee in your room before 8am, without disturbing the other guests.

Yes. Free Wi-Fi is available throughout the riad, including in all rooms, the patio and the rooftop terrace.

Check-in at Riad Atay is from 3pm and check-out is by 12pm (noon).

If you would like an early check-in or late check-out, let us know in advance and we will do our best, depending on room availability.

In any case, you are welcome to arrive earlier and leave your luggage with us until your room is ready.

In any case, you will be able to access the Riad at any time, and leave your luggage with us until your room is ready.

Five — two double rooms on the patio level and three suites upstairs. Each has its own bathroom, as well as reversible air conditioning and heating.

Yes — and it is one of the best ways to experience Riad Atay. Five rooms, up to 10 guests, one house entirely to yourselves: ideal for groups of friends, families or small retreats.

Write to us for exclusive-hire rates. Combined with our first house a few streets away, Riad Dar-K, the two riads can accommodate up to 21 guests.

Yes, on request. Our cook prepares Moroccan and Mediterranean dishes using fresh ingredients sourced from the local markets. We will suggest a few dishes, but tell us what you love and we will happily adapt.

Vegan, gluten-free and other dietary requirements or allergies can all be accommodated. Please order before 11am for dinner the same day, or give us 24 hours’ notice whenever possible.

No. The Medina is a traditional neighbourhood, and alcohol is not served in unlicensed houses. We respect that, and the neighbourhood that hosts us.

Instead, you’ll find fresh juices, mint tea and other non-alcoholic drinks at the riad — and we are always happy to recommend licensed restaurants and rooftops nearby for an evening out.

Yes. We accept Visa and Mastercard, as well as cash payments.

Please note that we apply a fixed exchange rate of €1 = 10.5 MAD. Due to banking fees in Morocco, we offer a 5% discount on the room rate for payments made in cash, in dirhams or euros.

Tourist taxes, food and drinks, transfers, transportation and other extras must be paid in cash in Moroccan dirhams at check-out.

Spring (March to June) and autumn (September to December) are the gentlest seasons. Summer is hot — that is what the plunge pool and thick walls are for. Winter days are bright and mild, while evenings are cooler — that is what the fireplaces are for.

It is one of our favourite parts of the job. Souks and craftsmen we trust, restaurants we actually eat in, a day in the Agafay Desert or the Atlas Mountains, hammams, gardens and private drivers — tell us what you feel like doing and we will help you build the day around it.

Riad Atay is built around a simple idea: less, but better. A quiet house where Beldi craftsmanship meets a minimal aesthetic, with space to breathe and nothing added simply for effect.

The same philosophy runs through everything we do. Objects have been found over the years in the souks and workshops of the Medina, and the products we use are chosen for their authenticity and quality. Our cook shops at the local market and prepares each meal from what is fresh that day.

More than a style, it is our idea of hospitality: genuine things, thoughtfully chosen, in a house designed for calm, simplicity and time to slow down.